BEACHKIT HELP
How can we help?
Find straightforward answers about our products, ordering, delivery and returns.
BEACHKIT HELP
Find straightforward answers about our products, ordering, delivery and returns.
Beachkit umbrellas are designed for durability, functionality, and maximum sun protection.
A screw-like auger at the base of the pole twists deep into the sand to keep your umbrella firmly anchored. This prevents umbrellas from tipping or blowing away.
Press the button just below the sliding hub to tilt the canopy in three directions. This lets you adjust your shade as the sun shifts throughout the day.
Our crank-lift umbrellas are designed with a simple “crank-and-tilt” system:
👉 Tip: Always tilt away from the wind direction to protect the frame and extend the life of your umbrella.
Standard umbrella stand is fine. Beachkit poles are standard 32–38mmPatio/market umbrellas we recommend: 275cm canopy: minimum 15–20kg base 335cm canopy: minimum 25–30kg base
Yes, we sell replacement canopies in two sizes only: 275cm and 335cm.
Yes — spare poles and carry bags can be ordered online.
Since 2011/12, Beachkit has led the way in shade innovation, including:
We operate online to keep costs down and pass the savings on to you. Selected stockists around NZ carry parts of our range.
We process orders quickly. If you need to change or cancel, email info@beachkit.co.nz immediately. Once dispatched, changes are not possible.
Yes, from time to time. If an item is available for pre-order, the product page will clearly state the estimated dispatch timeframe.
Generally, no. The stock we receive at the start of the season is what we have available. We work hard to keep our stock levels up to date, but demand moves fast — especially when stockist orders come in. Once an item is sold out, it’s usually unavailable again until the following season.
Orders placed before 2pm on weekdays are processed same-day. Orders placed after 2pm are processed the next business day.
Important: If you live on Waiheke or Great Barrier, please select Island Delivery at checkout. Incorrect zone selection will delay your order
Unfortunately, deliveries to Waiheke Island are more expensive because they pass through multiple handling points (mainland courier, ferry service, then local courier). This increases the cost compared to standard mainland deliveries.
Our courier partner Post Haste sets the rates, and currently delivery to Waiheke is $32.50 for parcels up to 25kg / 0.125m³.
Split Order Deliveries
We ship from two locations to get your order to you as quickly as possible:
If you order both types together, you may receive two packages. Don’t worry — you’ll only pay one combined delivery fee at checkout.
How can I track my order?
When your order is dispatched, you’ll receive an email with a tracking number. Track via our courier partner Post Haste: Track here.
Our warehouse isn’t set up for customer pickups or drop-offs. All orders are dispatched directly from our logistics partner to ensure fast, reliable delivery across New Zealand.
Beachkit is an online retailer, but you’ll find our products stocked in selected retail stores throughout New Zealand.
We want you to love your Beachkit gear. If there’s a fault with your item, we’ll replace or refund it quickly.
If you change your mind, we accept returns within 30 days of delivery, provided the product is unused, in original packaging (box, plastic sleeve), and in resellable condition.
Yes. Exchanges follow the same rules as returns (unused, original condition). Exchanges may require additional shipping charges.
No — we don’t have a physical store. All returns must be couriered back to our logistics partner.
Once your return is received and inspected, we’ll email you. If approved, refunds are processed back to your original payment method within a few business days.
We accept major credit/debit cards, ShopPay, Google Pay, Apple Pay, and Beachkit gift cards.
Yes. All payments are processed securely via Shopify’s encrypted payment gateway. Your financial information is never shared with us.
Yes. Digital gift cards are available in preset denominations on our website.
At checkout, enter your gift card code. The balance is automatically applied to your order (including shipping and taxes). If the gift card doesn’t cover the full amount, you can add another payment method.
A unique code is emailed to the purchaser or directly to the recipient (depending on your selection).
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STILL HAVE QUESTIONS?
For product advice or help with an order, send us a message and we will point you in the right direction.
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